Lastly and most importantly, Tammy and I want to thank you, Roy and the whole AYS team for doing an absolutely fantastic job with the boat. We can not begin to tell you how much we appreciate you calling me back on that Sunday two weeks ago. Then, you and Roy being willing to drop everything on a Sunday evening to meet us at your dock was amazing.
I had also called Keith that Sunday and he called me back as soon as he got the message. We appreciated not only him returning our call on a Sunday, but also his willingness to come and help.
We were absolutely sick about what happened to the boat. As you well know, these boats are a huge investment and to think that it would be ruined through no fault of your own was incredibly disheartening.
I can’t begin to explain how much it meant to us to have you and Roy meet us at the dock and assure us that you would take care of the situation. When we saw you and Roy immediately jump into action, that was incredible. We actually felt guilty for leaving that night, but we knew we would only get in the way. It was a long ride home that night, but we knew if there was anyone who could make it right, it was you and Roy.
Our relationship with AYS goes back more than 15 years. We have always trusted AYS and more importantly the people of AYS. That trust was not broken and we appreciate that more than we can ever express. Thank you once again for the incredible customer service.